We are currently looking for a Veterinary Clinic Assistant to join our growing team! We are looking for enthusiastic, team players to work part-time out of our Hicksville office for our weekend clinics (Saturday and Sunday).

  • Get up close with all shapes and sizes of dogs and cats which is the best part of your day!
  • Build your career! Extensive customer service, team building and sales training experience -- skills that you can use and that look great on a resume!
  • $13. 00/hour to start!

Overview

The VIP Petcare Clinic Assistant is responsible for providing superior customer service to all clients and support to Veterinarians at assigned clinic locations.

Essential Functions/Job Duties

  • Provide customer service to clients by answering questions and assisting them through the clinic process
  • Process payments and review paperwork with clients
  • Log tests and microchips per company policy
  • Scan pets for microchips
  • Dispense and properly label medications
  • Educate clients on wellness and preventative care
  • Assist in assessing pet lifestyle to determine which preventatives and vaccines are best suited, and make recommendations based on need as necessary
  • Restrain pets for vaccinations, blood draws and other procedures
  • Prepare canine and feline vaccines, as well as blood and fecal samples
  • Clean up after pets including saliva, urine, feces, and vomit
  • Drive van to and from clinics responsibly; load and unload the vans upon arrival and departure
  • Live our values and reinforce our brand promise with our partners, clients and team members
  • Other duties as assigned

Computer skills

  • iPad

Reporting structure

  • Field Operations Manager and/or Assistant Field Operations Manager; takes direction from Rig Supervisor

Education and Training

  • High School Diploma or equivalent
  • Previous customer service or sales experience preferred
  • Must be 18 years of age or older
  • Safe driving record

Licenses and Certification

  • Valid Driver s License required

Skills and Aptitudes

  • Present professional appearance and positive conduct
  • Punctuality and dependability highly valued
  • Genuine ability to articulate VIP brand communications in a positive manner
  • Knowledge of principles and processes for providing customer service
  • Critical thinking skills
  • Independent judgment and decision making skills
  • Detail oriented, ensuring accurate and reliable work product
  • Strong verbal and written communication skills
  • Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
  • Able to work independently
  • Strong organizational, problem-solving and analytical skills
  • Ability to switch focus rapidly in a fast paced environment
  • Reliable transportation to office
  • Must successfully pass criminal history background check and motor vehicle record check

Environment

  • Must enjoy and be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary
  • Ability to drive motor vehicles in various terrain and weather conditions
  • Sit for prolonged periods of time
  • Large percentage of work day may be spent in vehicle
  • Work for prolonged periods of time at a desk utilizing a computer
  • Work for prolonged periods of time in the field, including 12-14 hours days on occasion
  • Fast-paced, fluid work environment
  • Lift up to 150 pounds assisted
  • Stand/walk/move about for prolonged periods of time while at a clinic
  • Schedule includes weekends, with occasional overnight and holiday work
  • Some outdoor clinic work and activities may be necessary

Associated topics:
business, customer care, director of sales, inside sales, market, outside sales representative, public relations, sales executive, service, service representative

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